General Returns and Exchange Policy

Kalaashraye™ Arts & Crafts endeavours to ensure that every transaction at the online store is seamless. We take great care in delivering our products and adhere to the highest quality standards.

As a policy, Kalaashraye™ Arts & Crafts apparel division offers a no questions asked return and exchange policy, subject to product/size availability, provided the return has been initiated within 15 days from the date of delivery of the product except product brought on discount.

If the product is incorrectly delivered (product(s) not matching the item(s) in the order confirmation) or the product has a genuine quality/manufacturing defect, then the policy provides for extending a full refund or re-fulfillment of the order.

Products are eligible for returns if products received by the customer are physically damaged, has missing parts or accessories, is defective or is different from their description on the product details page on the website; kalaashraye.com.

Return will be processed only if:

(i) it is determined that the product was not damaged while in the customer’s possession;

(ii) the product is not different from what was shipped to the customer;

(iii) the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

(iv) Return has been initiated within 15 days from the date of delivery of the product.

(v) Products marked as "non-returnable" on the product detail page or bought in discount cannot be returned.

(vi) Size exchange is only allowed once and there are no shipping charges on the exchange.

(vii) All shoes should be tried on a carpeted surface to check the size. Product Colours: Every effort is made to display the colours of our products as accurately as possible. However, when viewed on different digital screens, the end result may vary.

To exchange a product or report a damage in transit please get in touch with our customer care at support@kalaashraye.com within 48 hours of delivery. Please share the order number, date of transaction, delivery address and image of the incorrectly delivered or defective item.

Kalaashraye™ reserves the right to accept/reject any exchanges, refunds, claims and returns. Each request is handled on a case by case basis and the customer is expected to get in touch with our team for prompt resolution.

Note : No exchange or return is applicable on discounted products unless the product delivered is damaged or has manufacturing defects. Refunds for Cash On Delivery (COD) orders will be refunded only as store credit.

Disclaimer: All policies are subject to change without prior notice. In case of any conflict, decision of Kalaashraye™ shall be final and binding.

If you've received a non-returnable product in a damaged/defective condition, you can contact us within 15 days from the delivery of the product.